Welcome to Balloony (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal data when you visit balloony.ma, contact us, or book a balloon flight.

1. Who We Are

Balloony
Medina, Marrakech, Morocco
📧 Email: Contact@Balloony.ma
📞 WhatsApp: +212 6 60 22 88 38
🛠 Support: support@balloony.ma

We operate hot-air-balloon tourism activities in Marrakech.

2. Information We Collect

A. Information You Provide to Us

When you book or contact us, we collect:

Full name
Phone number
Email address
Hotel or pickup location
Number of participants
Preferred flight date
Payment details (processed securely by payment providers)
Additional information you voluntarily provide

Note: We do not collect passport details unless required for safety or regulatory compliance.

B. Automatically Collected Information

When visiting Balloony.ma (WordPress):

IP address
Device type
Browser type
Pages visited
Cookies & tracking data
Approximate location (city-level)

C. Third-Party Data

We may receive information when you contact us via:

WhatsApp Business
Facebook / Instagram
Airbnb / Viator / GetYourGuide
Payment platforms
Email

3. How We Use Your Information

We use your information to:

Process and confirm bookings
Send pickup instructions and updates
Communicate about weather conditions or scheduling
Provide customer support
Process payments securely
Improve website functionality
Analyze traffic using Google Analytics
Run ads and measure performance (Facebook Pixel)

We do not sell, rent, or trade your data.

4. Legal Basis (GDPR Compliance)

We process your data under:

Contract necessity (booking your flight)
Consent (contact forms, newsletter, WhatsApp)
Legitimate interest (security, analytics, service improvement)
Legal obligation (financial record keeping)

5. Sharing Your Information

We only share your data with trusted partners necessary for our service:

Service Providers

Hot-air-balloon operators
Pickup & transportation partners
Payment gateways: VISA, Mastercard, Stripe, PayPal, bank transfer
Booking platforms (Airbnb, Viator, GetYourGuide)
WhatsApp Business communication
Hosting & analytics providers

Every partner is required to protect your data according to privacy regulations.

We never sell your data.

6. Payments

Payments on Balloony.ma may be processed via:

VISA / Mastercard
PayPal
Stripe
Bank transfer
Cash on pickup

We do not store your card details.
All online payments are encrypted and processed by secure third-party providers.

7. Cookies & Tracking

We use cookies for:

Website functionality
Traffic analytics (Google Analytics)
Advertising & remarketing (Facebook Pixel)
Security & fraud prevention

You can disable cookies anytime through your browser settings.

8. Data Storage & Security

We implement strict security measures:

HTTPS encrypted website
Secure servers
Restricted internal access
Regular monitoring

We store data only as long as necessary for:

Bookings
Customer service
Legal & financial obligations

9. Your Rights (GDPR)

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Withdraw consent
Object to processing
Request a copy of your data
File a complaint with a data protection authority

10. Third-Party Links

Our website may include links to platforms such as:

Facebook
Instagram
WhatsApp
Airbnb
Viator
GetYourGuide

We are not responsible for their privacy policies.

11. Children’s Privacy

We do not knowingly collect personal information from children under 16.
If you believe a child has provided data, contact us to delete it immediately.

12. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on Balloony.ma with the “Last updated” date.

13. Contact Us

For any questions or to exercise your privacy rights:
📧 Contact@Balloony.ma
📞 +212 6 60 22 88 38
📍 Medina, Marrakech, Morocco