1. About Us

Balloony
Medina, Marrakech, Morocco
Email: Contact@Balloony.ma
WhatsApp: +212 6 60 22 88 38

We provide hot-air-balloon experiences and related tourism services in Marrakech.

2. Booking & Payment

2.1 Reservation

A booking is confirmed once:

• A 20% deposit is paid online

• You receive a confirmation message by email or WhatsApp

2.2 Remaining Balance

The remaining 80% is paid in cash on pickup before the flight.

We accept:

• Cash (MAD / EUR)

• VISA / Mastercard

• Stripe

• PayPal

• Bank transfer

3. Price & Inclusions

Prices include:

• Shared or VIP hot-air-balloon flight

• Sunrise schedule

• Berber breakfast after landing

• Hotel pickup & drop-off

• Safety briefing and insurance

• Certified pilot & ground crew

Optional services such as drone photography may involve extra fees.

4. Cancellations & Refunds

4.1 Customer Cancellations

• Free cancellation up to 48 hours before the flight

• No refund if cancelled less than 48 hours before the flight

• No refund for no-shows or late arrivals

4.2 Weather Cancellations

Safety is our top priority.

If we cancel your flight due to wind, weather, or technical reasons:

• You may reschedule for free, or

• Receive a full refund of the 20% deposit

5. Pickup & Operations

Guests must:

• Be ready at the pickup location at the scheduled time

• Provide full hotel/riad location

• Follow pilot and crew instructions

Delays beyond 10 minutes may result in missing the flight.

6. Health & Safety

You should not participate if you:

• Are pregnant

• Have severe heart or back problems

• Have uncontrolled medical conditions

• Are under the influence of alcohol or drugs

Children: minimum recommended age 6 years.

The pilot has full authority to refuse boarding for safety reasons.

7. Liability

Balloony is not liable for:

• Personal belongings lost or damaged

• Delays due to traffic or unforeseen circumstances

• Flights shortened or adjusted for safety

• External platforms’ errors (Airbnb, Viator, etc.)

We maintain full operational insurance according to Moroccan regulations.

8. Changes to the Service

Flight duration, takeoff point, and landing area may change based on wind and weather conditions.

9. Governing Law

These Terms & Conditions follow Moroccan law.

10. Contact

For questions:
📧 Contact@Balloony.ma
📞 +212 6 60 22 88 38

2️⃣ CANCELLATION & REFUND POLICY — Balloony.ma

Last Updated: [Add Date]

This policy applies to all bookings made through Balloony.ma, WhatsApp, or external platforms.

1. Customer Cancellations

Free Cancellation

• Reservations can be cancelled for free up to 48 hours before the flight date.

Late Cancellation

• Cancellations less than 48 hours before the flight → No refund

No-Show

• Failure to appear at the pickup location on time → Deposit is non-refundable

2. Weather or Operational Cancellations

If Balloony cancels the flight due to:

• Bad weather

• Safety issues

• Technical problems

You will receive:

• A free reschedule, OR

• A full refund of the 20% deposit

No penalties apply.

3. Refund Method

Refunds are issued through the same payment method used:

• VISA / Mastercard

• Stripe

• PayPal

• Bank transfer

Refund processing time: 3–10 business days depending on provider.

4. Changes to Reservations

Date changes are allowed up to 48 hours before the flight, subject to availability.

5. Contact

📧 Contact@Balloony.ma
📞 +212 6 60 22 88 38

3️⃣ COOKIES POLICY — Balloony.ma

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Balloony.ma uses cookies to improve user experience, analyze traffic, and personalize content.

1. What Are Cookies?

Cookies are small text files stored on your device when visiting a website.

2. Types of Cookies We Use

A. Essential Cookies

Required for basic website functionality.

B. Analytics Cookies

Used by Google Analytics to understand traffic and user behavior.

C. Advertising Cookies

Used by:

• Facebook Pixel

• Retargeting tools
  To personalize advertising on Facebook, Instagram, and partner networks.

D. Functional Cookies

Improve the experience (language settings, preferences).

3. Third-Party Cookies

Third parties may place cookies when:

• Visiting our site

• Clicking ads

• Booking through external platforms (Airbnb, Viator, GetYourGuide)

These services follow their own privacy policies.

4. Managing Cookies

You can disable cookies through your browser settings at any time.
Some features of Balloony.ma may not work properly without them.

5. Contact

📧 Contact@Balloony.ma

4️⃣ LEGAL NOTICE (MENTIONS LÉGALES) — Balloony.ma

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According to Moroccan e-commerce and online service regulations.

1. Website Owner

Balloony
Medina, Marrakech, Morocco
Email: Contact@Balloony.ma
WhatsApp: +212 6 60 22 88 38

2. Hosting Provider

(Choose which one you use for WordPress hosting)

• Hostinger

• OVH

• GoDaddy

• Bluehost

• SiteGround

• Or other

➡️ Tell me which hosting provider you use, and I’ll update this section.

3. Responsible for Publication

Balloony

4. Intellectual Property

All content on Balloony.ma — including images, logos, text, videos, and design — is protected by copyright.
No content may be reproduced without written permission.

5. Contact

📧 Contact@Balloony.ma
📞 +212 6 60 22 88 38